Access to medicinal cannabis isn’t challenging.
The Peace Naturals Project has created a stress free ACMPR registration process for both clients and practitioners because we understand Health Canada ACMPR registration can be worrisome. Our ACMPR forms are easy to understand and follow. Don’t be stressed. Be peaceful knowing our Client Care Department will spend as much time as needed speaking with potential clients or physicians assisting their patients with their ACMPR registration.
Step 1:Client Registration
Register Online To Begin The Process Today
The Peace Naturals client application process begins right here by completing our secure online registration form. The documentation may also be printed then mailed or faxed to our Client Care Department.
Step 2:The Medical Document
To Be Completed By Your Practitioner
The Medical Document must be completed and signed by your practitioner and we must receive the original copy. There are 2 documents available here for you to download. Please take both documents to your practitioner.
Step 3:Document Verification
Welcoming New Clients To Peace
Upon receiving your Medical Document, we will quickly begin the verification process. Once verified, clients may use our online shopping portal or order by phone. Our Client Care team will communicate each step of the way.
Questions? Contact our Client Care team.
Frequently Asked Questions
Patients and Registrations
Can Peace Naturals recommend a doctor?
Unfortunately, The Peace Naturals Project cannot recommend a doctor to sign our Medical Document. Canadian health care laws prevent Peace Naturals from recommending a physician. We suggest speaking first with your primary health care provider about medicinal cannabis therapy. Peace Naturals Client Care Representatives will work with you when approaching your physician about using our products.
What is your Client Code of Conduct?
Our pledge to you:
As a company based on great value, client care and continuous improvement, Peace Natural’s relationship with our clients is crucial to our success. We welcome our clients from all over Canada, and will do our best to provide you with an enjoyable and informative client experience. As an employer, Peace Naturals is responsible for providing our employees with a rewarding, challenging and safe work environment.
For that reason, and due to recent events, we have put in place minimal and reasonable expectations of our clients in our day-to-day operations:
Our valued client code of conduct:
1) Treat fellow clients, Peace Naturals staff and volunteers with respect and courtesy. Unsociable behaviour, including harassing clients or staff, is not acceptable.
2) Inform our staff of needs and/or changes in circumstances in order to receive relevant services.
3) Give advance notice of your need to access services or medicine in order to ensure the services and/or products can be provided in a timely manner.
4) Understand that certain aspects of registration require validation through third parties and therefore approval may fall outside of the hands of Peace Naturals or its staff, and time for approval may be longer than expected.
5) Understand that Peace Naturals works with many individuals with many levels of needs, and staff may need to prioritize their time to deal with emergency or high need situations.
6) Maintain confidentiality of other clients and staff.
7) Understand that Peace Naturals, and our staff, have limitations in regards to the services we provide.
8) Realize that access to services may have limits and eligibility does not automatically ensure services.
9) Understand that staff/volunteers may not be available at the time that you call or email, but your Client Care representative will do their best to respond within a timely manner.
10) Deal with problems and concerns in a respectable manner.
Refusal of Service:
Clients have a responsibility to be respectful and considerate of other service users, employees and volunteers of the Peace Naturals Project. The decision to refuse service is usually made by the employee/volunteer in consultation with the Department Manager and company Executives. Wherever possible, if a service user is refused service, that service user will receive their documentation back and be given the opportunity to appeal.
Individuals may be refused service:
1) Where a manager, an executive and an employee agree that a service user has contravened the above responsibility.
2) Where a service user behaves violently.
3) Where a service user is threatening or obscene in interaction with employees, volunteers or other service users.
Does Peace Naturals have an Accessible Customer Service Plan?
Yes, we do! Our Accessible Customer Service Plan is available upon request. Please email firstname.lastname@example.org to receive a digital copy or to request a physical copy to be mailed to you.
Pricing and Products
What methods of payment will Peace Naturals accept?
Peace Naturals accepts Visa, MasterCard, Visa Debit and Email Money Transfers for online and telephone orders. If paying by cheque, only certified cheques and money orders payable to The Peace Naturals Project Inc. are accepted. Please do not send cash by post.
How much will my medicinal cannabis cost?
Peace Naturals prices medicinal cannabis per gram. Our goal is to always offer a number of varieties priced for $8-$12 gram. Peace Naturals products are packaged in 10 gram increments. A minimum client order is one 10 gram package. Some clients are eligible to join our Compassionate Pricing Program for individuals requiring financial aid. Some provincial programs offer coverage as well. Contact our Client Care Department to explore your options: 1(888) 64-PEACE (73223).
Is my medicine covered by my medical plan?
At this time most medical plans do not cover medical cannabis costs. If you are a veteran you may receive dried flower coverage, but not cannabis oils through Veterans Affairs Canada. Medicinal cannabis is regulated under the Narcotic Control Regulations and Controlled Drugs and Substance Act. However, at this time it does not have a Drug Identification Number (DIN) which is required for provincial and third-party insurance coverage. Medicinal cannabis therapy expenses can be claimed on your income tax return as a Medical Tax Credit.
Shipping and Ordering
What is your return policy?
We do have a return policy for our medicinal cannabis products. All medicine returns must be made within 48 hours of receiving the product. All returned product must be unopened. Clients are responsible for their return postage. Upon arrival of the returned product at our facility, in most cases you will receive a credit on your client account for the original purchase price. Please contact your Client Care Representative immediately upon receiving your shipment if you are dissatisfied with your order: 1(888) 64-PEACE (73223).
How do I begin to order my medicinal cannabis from Peace Naturals?
Getting access to medicinal cannabis isn’t challenging. The first step is to talk with your doctor to make sure medicinal cannabis is right for you. Next, you will have to complete your Peace Naturals registration form. Online registration is available on our website. Once your registration is in, download our Medical Document and return to your doctor to have it completed. The Medical Document is your prescription. Once your medical document has been submitted to Peace Naturals and verified by our Client Care Department you may place your first order. When your registration is complete, you will receive a welcome document containing your unique Client ID. This unique client number will allow you to access our secure online ordering system or alternatively you can speak directly with your Client Care Representative at any time by calling 1-888-64-PEACE (73223). Visit our Access Page for more information on the ACMPR program or visit our Registration Page to begin the process today.
How does Peace Naturals ship medicinal cannabis to clients?
Your parcel is shipped discreetly with no identifying markers via Canada Post XpressPost delivery. When your order is filled and shipped you will receive a Canada Post tracking number. Clients generally receive their order within 2 – 3 days, though rural addresses may take longer. To ensure your parcel’s safe arrival your postal person will require photo identification and a signature on delivery.
Quality Control, Testing & Compliance
Where are your medical cannabis plant / flower photos on your website or social media?
The Peace Naturals Project complies with all Health Canada regulations regarding the advertisement of prescription medications and narcotics. These regulations prohibit Peace Naturals from showcasing our medicinal cannabis varieties to the general public on our website and social media. Peace Naturals registered clients have access to exclusive material (not available to general public) which showcases our medical cannabis varieties in various states of production. The images found on our public website are for demonstration purposes only.
Does Peace Naturals test for terpene profiles?
Yes, we do! At Peace Naturals we test the terpene profiles of all of our medicinal cannabis varieties because we are a strong believer in their therapeutic properties. We have known about terpenes in all plants, not only cannabis, for decades, however until recently we have only just begun to understand their importance as therapy. Our Client Care Representatives and social media will offer more insight into each variety’s unique terpene profile.
Does Peace Naturals test all dried cannabis flowers and medicinal cannabis oils through a third party lab?
Yes, we do! All of our medicinal cannabis products are tested by a third party lab before they are released for sale to our valued clients. Peace Naturals contracts an accredited third party lab to test our medicinal cannabis in accordance with Health Canada’s Access Cannabis Medical Purposes Regulations.
Does Peace Naturals irradiate their dried cannabis flowers?
No, we do not irradiate our medicinal cannabis products. Health Canada’s Access Cannabis Medical Purposes Regulations requires Licensed Producers adhere to strict testing requirements for microbial and other potentially harmful components. Some Licensed Producers choose to subject their products to gamma-irradiation in order to meet those strict requirements. At Peace Naturals, we have developed a tried, tested and validated procedure for meeting these product safety requirements that is all natural and does not require any irradiation. We are proud to offer a natural, quality medicinal product.
Where can I learn more about medical cannabis?
Health Canada is the authority on medical cannabis and should be consulted first with any questions on the ACMPR program. Additional information can be found right here on our website. Our Client Care Representatives are incredibly knowledgeable and are here to help by answering any of your questions. For information on industry ethics, visit the Canadian Medical Cannabis Council (CMCC).
Information for Veterans
Is my cannabis covered by Veterans Affairs Canada?
Dried medicinal cannabis is covered by Veterans Affairs Canada for those who are eligible for coverage. Our Client Care Department will help to facilitate this process.
Cannabis oils have now been covered in certain cases. We are engaged in ongoing discussion with V.A.C in pursuit of coverage for all of our Veteran clients. Please contact your Client Care Representative for more information on V.A.C and cannabis oils.
Access to medicinal cannabis isn’t challenging. Register with a Health Canada licensed producer is easier than you think. Peace Naturals is here to assist you become a legal medical cannabis client. Start the registration process.
Travelling with Cannabis
May I travel outside of Canada with my medicine?
We understand that our clients travel, however the answer to this question is no. Other world regions maintain their own policies and legislation on medicinal cannabis. Never, leave Canada with your medicinal cannabis.
May I travel within Canada with my medicine?
Yes, domestic travel within Canada is permitted. You must travel with your Peace Naturals medicinal cannabis in its original receptacle and with your original purchase receipt. Please see How Do I Leave Home With My Medicine for correct methods of traveling with your medicinal cannabis.
How do I leave home with my medicine?
Here are the easy to follow legal precautions you must take before leaving home with your medicinal cannabis. Your medicine must be in the original Peace Naturals prescription bottle. You must have your original purchase receipt with you. Failure to use the original packaging and having your purchase receipt on your person may cause problems with law enforcement. Your medicine is only legal when stored in its original packaging. Never store your medicine in a different container.