This Accessibility Plan (the “Plan”) for Peace Naturals Project Inc. (“Peace Naturals”) and all other subsidiaries and affiliates controlled by, or under common control of, Cronos Group Inc. that are “obligated organizations” for purposes of the AODA (collectively, “we” or the “Cronos Obligated Organizations”), outlines the policies, practices and actions that we will implement with respect to our Ontario operations over a multi-year period to improve accessibility for individuals with disabilities. This Plan incorporates and references other policies and practices developed to achieve our accessibility goals and to comply with applicable laws.
- Statement of Commitment
We are committed to:
- ensuring we provide goods and services to our customers with disabilities in an accessible manner and in a way that respects the dignity and independence of those individuals. Our commitment to ensuring accessible service is part of our overall commitment to excellence and promoting diversity;
- meeting the needs of individuals with disabilities in a timely manner and identifying and removing barriers to accessibility in our operations and customer service; and
- ensuring compliance with the accessibility requirements contained in the AODA.
- Customer Service
Peace Naturals maintains a Customer Service Policy and Procedures, which includes appropriate feedback mechanisms. We remain committed to complying with this policy and will review it on an ongoing basis for any required changes to promote accessibility within our customer care operations. A copy of our Customer Service Policy and Procedures is available upon request.
- Accessible Emergency Information
We provide employees with disabilities with individualized emergency response information where necessary, in accordance with the AODA.
We provide training required by the Accessibility Standards for Customer Service for persons who deal with customers and members of the public or who participate in developing policies regarding the provision of goods or services to members of the public.
We also provide training on the AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities as required by AODA. This training is offered in an on-demand, online learning format that will allow us to track completion of the training program.
Following a review of our operations, we have determined that the Cronos Obligated Organizations do not maintain kiosks. However, to the extent that kiosks are acquired or operated in the future, we will consider accessibility issues at that time.
- Information and Communications
The Cronos Obligated Organizations are committed to meeting the communication needs of individuals with disabilities. We will, in consultation with such individuals, provide information and communications in an accessible format in a timely manner. Such information and communications will be provided at no cost or at a cost that is no more than any regular cost. We will continue to develop practices to ensure that we can make information accessible to individuals with disabilities upon request.
We are also committed to ensuring that customers with disabilities continue to have the ability to access our feedback processes. Individuals will be notified about the accessibility of feedback processes in accordance with AODA.
We have updated our Canadian websites to meet the WCAG 2.0, Level AA standard, and will monitor the creation of any new Internet websites and content to ensure they conform to the same standard.
The Cronos Obligated Organizations are committed to accessible employment practices and to removing any barriers that prevent or hinder the recruitment, retention and career development of employees with disabilities. We take the following steps to ensure compliance with the AODA:
- Notify our employees, potential candidates and the public (including via our recruitment website) that we accommodate people with disabilities as required by law, at all times during the recruitment and selection process and during the course of employment, including making such information available in accessible formats;
- We have updated our employment-related documentation for Ontario employees to ensure that such documentation is compliant with AODA and its regulations; and
- We will continue developing individual accommodation and return-to-work plans whenever appropriate.
- Design of Public Spaces
Following a review of our operations, we have determined that we do not maintain public spaces. However, in the event we maintain any public spaces that are subject to the AODA, we will consider accessibility issues at that time.
- Modification of the Plan
This Plan will be reviewed and updated at least every five years. At the time of revision, information regarding any new accessibility policies and practices will be included in the revised Plan.
For more information regarding the Plan, please contact:
Email: [email protected]
Address: P.O. Box 999, Stayner, Ontario L0M 1S0